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Frequently Asked Questions

What time is check-in / check-out?

Check In Time: 4:00 p.m.

Check Out Time: 11:00 a.m.

* Early check in may be available for a fee. Please inquire with front desk on day of arrival.


Is there a daily parking fee? 

The daily parking fee is $22.00 plus 17% tax. One vehicle per room. Additional vehicles may be parked on site at $29.00 plus tax per day (based on availability.) *Parking rates are subject to change. Parking is valid until 1:00 p.m. on day of check out.


What is the payment policy?

Payment in full is due upon check in. A valid credit card is required to confirm reservations. We accept Visa, Master Card, American Express, Discover and Debit Cards. Prepaid gift cards are not accepted. Please note that debit card accounts may range from 3-10 business days for the release of funds.

Incidentals: The hotel requires a valid credit card for incidentals from all guests checking in.


Do you offer daily housekeeping services?

At this time, our housekeeping team members will remove trash and replenish towels daily for each guest room. Guests requiring additional items may request them by contacting the front desk. Guests staying 6 nights or more will receive full housekeeping service after the 3rd night (on the 4th day) of their stay.


What is the pet policy?

Tropicana Inn & Suites allows service animals as required by the Americans with Disabilities Act (ADA). 

Note: Animal must not be left unattended in room.


What is the smoking policy?

All guest rooms are non-smoking. A designated smoking area is available on property.


What is the cancellation policy?

Reservations must be cancelled two days (48 hours) prior to arrival date to avoid a one (1) night room and tax cancellation fee. 


Are cribs available?

Yes, complimentary cribs are available upon request.


Can I store my luggage?

Yes, complimentary luggage storage is available in the Lobby.


What are the pool hours? 

The pool area is open daily from 9:00 a.m. to 10:00 p.m.


Does Tropicana Inn & Suites have connecting rooms?

Connecting / adjoining rooms are available upon request. Please note any special requests when booking your reservation. We will do our best to honor special requests however are unable to guarantee due to circumstances beyond our control.


What is the maximum number of guests that can stay in each room?

A maximum of five (5) people are permitted in Double Queen Rooms. A maximum of three (3) people are permitted in Single King Rooms.


Can I purchase theme park tickets and book tours at the hotel?

Yes, sightseeing tours can be booked through the Front Desk. As a Disney® Good Neighbor Hotel,  we sell tickets to Disneyland® and Disney California Adventure® Parks. Please see Disneyland Page for more information. 


Can I have something delivered to the hotel?

Yes, parcels requiring no signature are accepted up to 7 days prior to arrival and are subject to a handling fee of $5.00 per package. However, it is against hotel policy to accept deliveries of groceries, medical supplies, scooters, and strollers on guest’s behalf unless rented through One Stop Mobility.


Do you have a Lost & Found?

Yes, items left behind are held for 2 weeks.